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Hospitality Consulting Services Framework

Writer's picture: Mandy Gornal-JonesMandy Gornal-Jones

Updated: Jan 12

Core Service Lines


1. New Build Support

Target: New hotels, resorts, lodges requiring experienced opening management

Engagement Timeline: 3-6 months pre-opening

Key Deliverables:

  • Implementation of industry best practices

  • Executive and Senior Management recruitment and handover assistance

  • Complete opening management support


2. Start-up Guidance

Target: First-time hospitality industry entrants

Engagement Timeline: 6 months pre-opening

Key Deliverables:

  • Industry onboarding

  • Operational setup

  • Systems implementation


3. Business Revival Services

Target: Underperforming hospitality businesses

Engagement Timeline: Initial 3-month intervention

Focus Areas:

  • Guest service enhancement

  • Quality improvement

  • Operational optimization

  • Personnel development

  • Sales and marketing effectiveness

  • Systems and process refinement

  • Financial performance improvement

  • Maintenance planning


100-Day Revival Program


Month 1: Business Assessment

  • Comprehensive business audit

  • Team capability evaluation

  • Guest experience mapping

  • Operational review across all departments

  • Systems and process analysis

  • Sales pipeline assessment

  • Financial health check

  • Maintenance capability review


Month 2: Strategic Development

  • Resource allocation planning

  • Team development programs

  • Guest experience enhancement

  • Operational best practices implementation

  • Systems optimization

  • Sales funnel optimization

  • Financial controls enhancement

  • Capital expenditure planning


Month 3: Implementation & Transition

  • Strategy execution

  • Leadership team empowerment

  • Performance monitoring framework

  • Owner engagement and handover

  • Future development planning


Value Proposition

- 30+ years of hospitality experience

- Proven methodology for business improvement

- Comprehensive approach covering all operational aspects

- Focus on sustainable, long-term results

- Flexible engagement models based on client needs


Additional Support Services

- Custom training programs

- System implementation

- Process documentation

- Performance monitoring

- Advisory services





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